Home » Delivery Information

Delivery Information

Flexible Delivery Options

We offer a wide range delivery options to suit your requirements with free shipping options on all orders over £49.99.

UK Mainland
Royal Mail Tracked 48: £3.50 (Free on orders over £49.99)
Royal Mail Tracked 24: £4.50 (Free on orders over £149.99)
DPD Next Working Day: £6.50 (Free on orders over £249.99)
Royal Mail Special Delivery Before 1pm: £8.00
DPD Next Working Day Before 12PM: £12.00
DPD Saturday Delivery: £12.00

Highlands, Islands & NI
Royal Mail Tracked 48: £3.50 (Free on orders over £49.99)
Royal Mail Tracked 24: £4.50 (Free on orders over £149.99)
Royal Mail Special Delivery Before 1pm: £8.00

Good to Know

We dispatch orders made before 3pm Monday - Friday same day, sometimes we can dispatch past this cut-off time however this cannot be guaranteed.

If you have an urgent order you need to place after our cut-off time, please get in touch with our customer service time and we will try our best to help you.

We work with many different delivery companies to give all our customers the fastest delivery service. Our record show that 95% of our next day deliveries are delivered on time. But please be aware, Next Day Delivery services are not guaranteed. As we all know there is a small chance your parcel can arrive late due to uncontrollable circumstances such as bad weather, traffic, temporary technical issues, etc. If your parcel looks like it's going to be delayed, please get in touch with us, we are always here to help.

Please note that we won't be able to refund the shipping cost if there is an uncontrollable circumstance causing your parcel to be delayed.

FAQs

To check the progress of your order, you may access the My Account section. If you haven't registered an account with us, the link to track your order status can be found in your order confirmation email.

Once you have accessed your order status, you can retrieve the tracking number of your delivery if the item has been dispatched. You may then use this information to track your parcel with your chosen courier.

If we have not yet dispatched your order, you may have the option to modify the delivery address by contacting our customer service team.

However, once your order has been dispatched, we regret to inform you that we are unable to make any changes to the delivery address.

If your item has been shipped through EVRI or DPD, you may request to have it left in a secure location, delivered to a nearby neighbour, or have the parcel delivered to a parcel shop.

If you have missed you delivery the courier will:

  • Leave a calling card and send you a text to let you know the delivery was missed.
  • They will usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
  • Its possible they deliver to your neighbours or left the item in a safe place. In this case please see the delivery card left for you.

No problem, you can contact our customer service team by live chat, by phone on 0800 048 7351 or by email on sales@mobilelab.co.uk