Faulty items

If your item is faulty, we’re happy to offer you an exchange or a refund within 14 days of purchase or delivery.

If it has been more than 14 days since your purchase or delivery, your warranty will be handled by the manufacturer, and you will need to contact them to make any warranty claims. However, there is an exception for our refurbished phones. We offer a 24-month warranty for repair or replacement on all refurbished phones.

Please bear in mind, we don’t offer exchanges, refunds, or repairs if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear.

Changed your mind?

If you purchased online, you can return your item within 14 days even if you have opened it for inspection. It must be returned as new and in its original packaging.

If you purchased in store, you can return your item within 14 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).

*Returns policies for connected products differ by network. You can change or cancel your contract with ID within 14 days of purchase. You are not able to change or cancel your contract with Vodafone.

Start a Return

Making a return is easy, simply fill out the below form with details of your return. Once you have completed the return request you will be provided with your unique RMA number and directed to our Royal Mail portal to generate you free return label.